Complaints

For Players, Parents and Guardians

  • Any player with a complaint should verbally inform their age group coach/manager about the problem.
  • If the player is uncomfortable with this he/she should inform his parent/guardian who can inform the age group coach/manager.
  • If the matter is not resolved satisfactorily at this stage the next course of action is to forward the complaint in writing to the Chairperson and Secretary of West Exe Youth Football Club. They will form a complaints panel with one other committee member who is not associated with the age group concerned and arrange a meeting with the manager, parent and child within 14 days.
  • The complaint should be acknowledged in writing within 7 days.
  • Once the complaints panel has made a decision the manager, parents and child will be informed of the actions taken in writing.

For Coaches and Managers

  • If a coach/manager has a complaint against a player they should verbally inform the players, parents, guardians and also the Chairperson of West Exe Youth Football Club.
  • If the complaint is against a parent or guardian then the coach/manager should aim to resolve it amicably with the persons concerned but should also inform the Chairperson of West Exe Youth Football Club.
  • If the complaint is not resolved verbally the coach/manager should put the complaint in writing to the Chairperson and Secretary of West Exe Youth Football Club. They will form a complaints panel with one other committee member who is not associated with the age group concerned and arrange a meeting with the manager, parent/guardian and child within 14 days.
  • The complaint should be acknowledged in writing within 7 days.
  • Once the complaints panel has made a decision the manager, parent/guardian and child will be informed of the actions taken in writing.